Staff Welfare & Pension Policy

Prodent Fund (PF) & Employee's Pension Scheme (EPS)

• - Fully air-conditioned medical cabin.
• - Stretcher with attendant seat.
• - Oxygen support system.
• - Basic emergency care setup.
• - Comfortable suspension for long & rough routes.
• - Ideal for non-critical emergencies and inter-hospital transfers.

National Pension System (NPS) – Corporate Pension Benefit

• - Employees can voluntarily register under NPS.
• - Company will contribute a fixed percentage of salary every month.
• - Employee can also contribute their share.
• - On retirement, employees receive:
• - Lump sum withdrawal
• - Monthly pension for life (from annuity)
• - This system ensures that long-serving staff may receive 40–60% of their last drawn salary as pension, depending on total contributions and service period.

Gratuity

• As Per the payment of Gratauity Act:
• - Employees completing 5 years of continuous service will be eligible for gratuity.
• - Gratuity will be paid at the time of resignation, retirement, termination, or in case of death.

Group Medical & Accidental Insurance

• - All emergency field staff, including paramedics and ambulance crews, will be covered under a Group Accidental Insurance plan.
• - Medical/Mediclaim insurance coverage will be provided to full-time employees.
• - Additional accidental coverage for high-risk duty personnel.

Training, Certification & Career Growth

• HealWin will provide professional training such as:
• - Basic & Advanced Life Support (BLS/ACLS)
• - First Aid & Trauma Care
• - Communication & soft skills
• - Ambulance operation & emergency handling
• Employees may receive yearly skill-upgradation and internal promotion opportunities.

Safety & Welfare

• - Uniforms, safety equipment, PPE kits and field-duty protection will be provided.
• - Emergency staff will receive duty-breaks and rest periods after long-distance rescue operations.
• - Counselling and mental-wellbeing support will be offered.

Equal Opportunity Employer

• - HealWin follows a zero-discrimination policy across gender, language, caste, ethnicity, background or religion.
• - Local youth and local language speakers will be encouraged for recruitment, ensuring better regional response.

Attractive Work Environment

• - Transparent salary structure
• - Overtime & emergency call allowance
• - Performance incentives
• - Recognition awards for life-saving efforts and excellence

Employee Code of Conduct

To maintain professionalism, patient safety, and organisational integrity, all employees must adhere to the following:

• - Treat patients, attendants, colleagues, and the public with respect and dignity.
• - Zero tolerance for negligence, misconduct, harassment, or abuse of any kind.
• - Use of alcohol, drugs, or intoxication during duty hours is strictly prohibited.
• - Ambulances, medical equipment, and company property must be protected and used responsibly.
• - Confidentiality of patient data and medical information is mandatory.
• - Mobile phones shall not be used during live emergency or rescue operations except for official communication.
• - Staff must wear proper uniform, ID card, and follow hygiene and safety protocols.
• - Any accident, service incident, equipment damage, or safety risk must be reported immediately.
• - Bribery, commission, or unauthorized financial dealings are strictly banned.
• - Punctuality and honest reporting of duty hours and field operations is compulsory.
• - Violation of this code may result in disciplinary action, suspension, or termination.

Service Bond & Confidentiality

a. Service Bond

• - Employees who receive costly or specialized training (BLS/ACLS/Medic certifications or equivalent) agree to serve the organization for a minimum of 12 months after completion of such training.
• - If they resign before completing the minimum period, the organization may recover the cost of training from final settlement or dues payable.
• - This ensures continuity of skilled personnel in emergency operations.

b. Confidentiality Clause

• - All patient information, medical records, GPS logs, dispatch data, communication records, and operational procedures are strictly confidential.
• - Employees are prohibited from sharing this information with media, public, competitors, or any external entity without written approval from management.
• - Any breach of confidentiality will lead to disciplinary action, termination of employment, and legal proceedings if required.